Built on Trust, Protected by Process
Six structural safeguards that make EKAM the safest place to handle a pre-auction gold rescue — your ornaments, your privacy, your peace of mind.
Vault-Grade Custody
All ornaments collected during a buyback are immediately moved to our certified high-security vault — Class III rated, monitored 24/7 by armed personnel and dual CCTV.
Full Process Recording
Every valuation room is fitted with multi-angle CCTV. You receive a downloadable recording of your entire session on request — yours to keep forever.
End-to-End Confidentiality
Your name, item details, and transaction value are never disclosed to any third party. Internal access is restricted to the assigned specialist and their immediate supervisor.
Comprehensive Insurance
From the moment ornaments leave the holding institution to the moment payment is settled, every gram is covered under a global all-risk gold insurance policy.
Written Acknowledgements
Three signed documents at every stage — handover receipt, valuation summary, and final settlement letter — with stamped originals for your records.
Vetted Specialists Only
Every recovery specialist is background-checked, fingerprinted, and bonded. No subcontractors, no temporary staff, no exceptions.
A Promise in Writing
At the start of every buyback, you receive a written client charter signed by the assigned specialist. It binds EKAM to confidentiality, fair valuation, same-day settlement, and full surrender of all original documents to you on completion. Breach of any clause entitles you to a full refund of the buyback price plus a 5% goodwill compensation.
Independent Audit Trail
Every transaction is logged on an immutable internal ledger and reviewed weekly by an independent compliance committee. You may request a complete audit summary of your case at any time, even years after completion — at no charge.